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  • Did you receive my return?

    Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start with the refund or store credit process. We will send you an email once this is finished.

  • How can I return an order?

    You have 14 days to return your order after receiving it. Orders must be returned unused and unwashed and with all labels still attached and in the original packaging still attached. The return costs are not covered by La Valencio.

    • Fill in the return form that was sent with the order.
    •  Please go to a postal service of your liking and ship the box to:

    La Valencio

    Att. returns

    Lange Coupure 3a

    1391 KN Abcoude

    The Netherlands

    • Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.
    • After shipping your return you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment

    Once we have received your return, we will do our best to process it quickly.

  • My purchased item is damaged

    We’re sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.